Membership, Cancellation and Refund Policy

NUBIA.LUXE memberships are offered on a monthly or annual subscription basis. Your subscription begins on the date your initial payment is successfully processed. Unless you cancel, your membership will automatically renew using the payment method associated with your account.

Before completing your purchase, you will be shown:

• The membership selected
• The amount you will be charged
• Whether billing is monthly or annual
• Any applicable trial or introductory period
• The automatic-renewal terms

Prices may change in the future. Existing members will receive advance notice before a new price applies to a future renewal.

New members may request a refund of their first NUBIA.LUXE membership payment within 7 calendar days of the original purchase date. This guarantee applies only to the first payment for the member's first NUBIA.LUXE subscription.

A refund request must be submitted to support@nubia.luxe within the 7-day period and must include:

• The member's full name
• The email address associated with the account
• The membership purchased
• The purchase date
• The reason for the request

Approved refunds will be returned to the original payment method. Once a refund is approved, the membership may be canceled immediately and access to membership tools, courses, AI features, downloads, community areas, and saved materials may be removed.

The guarantee does not cover fraudulent activity, account sharing, unauthorized resale, automated scraping, mass downloading, misuse of AI tools, or other violations of the NUBIA.LUXE Terms of Service.

Except where required by law, monthly and annual renewal payments are nonrefundable after they have been processed. Members are responsible for canceling before the next billing date if they do not want the subscription to renew.

NUBIA.LUXE may send renewal reminders as a courtesy, particularly for annual subscriptions. Failure to receive or open a reminder does not automatically qualify a renewal payment for a refund.

We may approve a refund when:

• The member was charged after properly canceling
• A duplicate payment was processed
• An incorrect amount was charged
• The transaction resulted from a verified technical or billing error
• A refund is required by applicable law

Members may cancel their subscriptions at any time from My Empire → Billing → Manage Subscription → Cancel Subscription. Members may also use the cancellation link provided through the billing portal, or contact NUBIA.LUXE support at support@nubia.luxe.

Canceling stops future renewal charges. Unless otherwise stated, the member will retain access through the end of the already-paid billing period.

Deleting the application, abandoning an account, removing a payment method, or failing to use the membership does not automatically cancel a subscription. A cancellation confirmation will be sent to the email address associated with the account.

When a member upgrades to a higher membership tier, the new features may become available immediately. The member may be charged the full price of the upgraded plan, or a prorated amount based on the remaining billing period. The amount will be displayed before the upgrade is confirmed.

A downgrade will normally take effect at the beginning of the next billing period. When the downgrade becomes effective, the member may lose access to features, storage, AI allowances, courses, team seats, marketing tools, seller privileges, or other benefits included in the previous tier.

Members should download or save permitted materials before the downgrade takes effect. Unused membership benefits do not have a cash value and cannot be transferred to another account.

AI credits, generation packages, video credits, email credits, SMS credits, and other usage-based purchases are nonrefundable once any portion of the package has been used. Unused separately purchased credits may expire according to the terms displayed at the time of purchase.

Credits included as part of a monthly or annual membership:

• Do not have a cash value
• Cannot be exchanged for money
• Cannot be transferred between accounts
• May reset at the beginning of each billing period
• May expire when the membership ends

NUBIA.LUXE does not guarantee that every AI-generated result will meet the member's personal preferences. Members are responsible for reviewing and editing AI-generated content before publishing or using it commercially.

Because digital products are delivered immediately, purchases of downloadable templates, workbooks, prompts, guides, recordings, planners, graphics, courses, and similar digital materials are generally final and nonrefundable.

A replacement, account credit, or refund may be considered when:

• The customer receives the wrong product
• The file is corrupted or inaccessible
• A duplicate purchase occurs
• NUBIA.LUXE cannot provide the purchased product
• A refund is required by law

A customer's change of mind, failure to download a product, lack of software compatibility, or failure to read the product description does not automatically qualify for a refund.

Self-paced digital courses and recorded masterclasses are nonrefundable after access has been provided, except under the 7-day first-membership guarantee or where required by law.

Policies for live events, workshops, retreats, group coaching, or private services will be displayed on the applicable purchase page.

If NUBIA.LUXE cancels a paid event or service and does not provide a reasonable replacement, affected customers may receive a refund or account credit.

Payments for completed coaching, strategy sessions, consultations, brand reviews, setup services, or concierge work are nonrefundable.

Members may reschedule an appointment by providing at least 24 hours' notice. Appointments canceled with less than 24 hours' notice, missed appointments, and no-shows may be forfeited without a refund. Different cancellation requirements may be stated on the applicable service page or booking confirmation.

Products sold by independent sellers in the Empire Marketplace may be governed by the seller's approved refund terms in addition to NUBIA.LUXE marketplace rules. Seller policies cannot remove rights provided to customers under applicable law.

NUBIA.LUXE may review disputes involving:

• Products not delivered
• Products materially different from their descriptions
• Unauthorized transactions
• Duplicate charges
• Seller fraud
• Violations of marketplace policies

NUBIA.LUXE does not guarantee a refund merely because a customer changes her mind about a marketplace purchase.

If a membership payment fails, NUBIA.LUXE or its payment processor may attempt to process the payment again. During the retry period, access may be limited or suspended.

If the outstanding balance is not successfully paid, the membership may be canceled. The member remains responsible for valid unpaid charges incurred before cancellation.

Promotional prices, trials, coupons, founding-member rates, and limited-time offers may contain additional conditions. Unless otherwise stated:

• Promotions apply only during the stated promotional period
• Promotions cannot be exchanged for cash
• Discounts cannot be applied retroactively
• Trial memberships automatically convert to paid memberships on the disclosed date unless canceled beforehand

The price and renewal terms will be shown before the customer enrolls.

Customers should contact NUBIA.LUXE support before initiating a chargeback so we have an opportunity to investigate and resolve the issue. Submitting a fraudulent or knowingly false chargeback may result in account suspension or termination.

Nothing in this section limits a customer's lawful right to dispute an unauthorized or incorrect transaction with her financial institution.

NUBIA.LUXE may suspend or terminate an account for fraud, harassment, account sharing, unauthorized resale, unlawful activity, intellectual-property violations, platform abuse, nonpayment, or violation of the Terms of Service.

A member terminated for a serious policy violation may not qualify for a refund, except where required by law.

Approved refunds will be issued to the original payment method. Processing times are controlled partly by the customer's bank or payment provider. NUBIA.LUXE cannot guarantee when the financial institution will post the refunded amount.

Original processing fees, foreign-exchange differences, banking charges, or other third-party fees may not be refundable where permitted by law.

Questions, cancellations, or refund requests should be submitted to:

Please allow two business days for an initial response.

This policy does not limit any non-waivable consumer rights available under applicable federal, state, or local law. When this policy conflicts with a legal requirement that cannot be waived, the applicable legal requirement will control.